Account deletion

Viaje Rentable creates an account when you sign in with your Google account, and it is the same in the profitability tool, drive mode and Viaje Rentable Pasajeros. The account stores your email address, a user identifier from Firebase Authentication (Google) and, if you verified it in Viaje Rentable Pasajeros, your mobile number.

If you never signed in there is no account: the tool's data is only on your phone and is deleted when you uninstall the app.

Write to us from the same email address you signed in with, with the subject «Eliminar cuenta», and tell us whether you want to delete the data of one product or of all of them.

contacto@viajerentable.com.ar

As soon as we receive your request we block the account, or the product you asked about, so it cannot be used while we delete it, and we finish the deletion within 5 business days. We confirm by email what we deleted and, if we had to keep anything, what it is, why and until when.

In Viaje Rentable Pasajeros you can also do it from the app, in Privacidad y datos → Eliminar cuenta y datos (privacy and data → delete account and data): it deletes your Didit identity verification and signs you out. To delete the rest of your passenger data, write to us as explained above.

The profitability tool and drive mode do not have an option to delete the account from the app yet: ask for it by email.

Deleted: your account, and your settings and offer history synced to the cloud (in Firestore and the copy on our server).

Kept: the payment records of subscriptions and Premium Days that the law requires us to keep, for the period it requires. Not deleted: the anonymous offer data shared with the community, because it is not linked to your identity or your account and cannot be associated with you.

Deleted: your account, your identity verification (at Didit too), your profile photo and its analysis, your vehicles and documents, the results of your checks when going online, your trips with their tracks and messages, your ratings, your followers and their links, and the phones registered for notifications.

Deleted on their own over time, even if you do not ask: the tracks and location points of your trips and the chat messages after 90 days, and the photos of a doubtful check after 30 days.

Kept: the documents and trip data that a transport regulation requires us to keep available to the authority, only for the period it requires; anything that is part of an open case (Section 6); and the record of who viewed your documents and photos and when, which carries your user ID but not the documents or the photos. That record is the proof of how we meet the duty to protect the security and confidentiality of your sensitive data that Argentine Law 25.326 (section 9) places on us, and we keep it only as long as that duty requires it.

Deleted: your account, with the mobile number you verified, your profile, your identity verification (at Didit too), your trips with their location points and messages, and your ratings.

Deleted on their own over time: the location points of your trips and the chat messages, after 90 days.

Kept: the trip data that a regulation requires us to keep, only for the period it requires, and anything that is part of an open case (Section 6).

After your request we only keep data in the two cases that Argentine Law 25.326 allows (section 16): when a regulation requires us to keep it, or when deleting it would harm someone else's rights, for example if there is an open safety case, report, block or claim about one of your trips. In that case we keep only the data of that case, use it for nothing else and delete it once the case is resolved and no legal claims can be made about it any more.

Didit: we ask it to delete your verification and keep retrying until it confirms.

Backups: our server's database is copied every night and each copy is kept for up to 30 days. The copies only serve to restore the service if it fails, and what we delete disappears from them as they are replaced, no later than 30 days after the deletion.

What the apps store on your phone, such as the tool's history and settings, stays only there: it is deleted when you uninstall the app or clear its data in Android's settings. Turning the history off in the tool's Settings does not delete what is already stored.

Data controller: Viaje Rentable, the trade name of its sole owner, CUIT 23-39066620-9, Irala 106, Ciudad Autónoma de Buenos Aires, Argentina. Email: contacto@viajerentable.com.ar.

You can ask us for access to your personal data and for its rectification, update or deletion (Argentine Law 25.326, sections 14 to 16) by writing to contacto@viajerentable.com.ar from the email address you signed in with. You can also withdraw a consent you gave us; without it you may not be able to use the feature that needs it.

The owner of personal data has the right to access it free of charge at intervals of no less than six months, unless a legitimate interest is shown, as set out in section 14, subsection 3 of Law No. 25.326.

The Agencia de Acceso a la Información Pública (AAIP, the Argentine Agency for Access to Public Information), as the supervisory authority of Law No. 25.326, has the power to handle the complaints and claims filed by anyone whose rights are affected by a breach of the rules in force on personal data protection.

If you have questions about this process, write to us at contacto@viajerentable.com.ar.